مطلوب أخصائي عمليات الأعمال لدى شركة الحكمة للأدوية في عمان

Job description:

Job Responsibilities:

• Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

• Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.
• Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

• Keeping precise and clear documentation of all communications and follow up activities
• Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

• Send/re-send patient reports as requested by the customers
• Assist with logistics/operations set-up for our commercial business and clinical trials
• Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.
• Understand accessioning, block returns, pathology and laboratory operations protocols as set by the lab.
• Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.
• Adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.
• Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.
• Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Qualifications

• Bachelor’s degree or equivalent in Life Sciences. Knowledge of Genetics and/ or Oncology is a plus.
• Minimum 2-years’ experience working in a client services role
• Experience of working with a healthcare/ biotech company preferred
• Experience of handling operations and logistics with knowledge of general supply chain and/ or inventory planning preferred
• Experience of handling logistics related to tumor tissue blocks preferred
• Competent in Microsoft Office, Excel and Salesforce.
• Have excellent written and verbal communication skills
• Team player who is known for the ability and willingness to collaborate with a team comprised of internal employees, contractors, and managers
• Able to multitask and take on various projects, working with self-discipline, good judgment, and independence in a dynamic office setting
• Ability to adapt to changing procedures, policies, and work environment
• Flexibility with respect to working hours based on operational needs
• Proficient in speaking, reading and writing English
• Problem-solving attitude and exercise critical thinking