مطلوب مسؤول الولاء لدى البنك التجاري في الدوحة

Key Accountabilities

• Build positive long-term relationships with merchants and corporate clients.
• Identify and develop a target pipeline and aggressively market for new offers and discounts for CB cardholders
• Manage key corporate customer relationships through regular contacts and visits by ensuring the effective follow up is maintained of prospect customers.
• Ensure documentation and valid contracts are signed when obtaining offers.
• Stay up-to-date on validity of offer and ensure they are renewed on time
• Ensure that the posted offers thru CB channels are valid and active.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Resolve complaints and issues efficiently and in a timely manner.
• Coordination with Marketing Department for all offers/campaigns aspects.

Competencies

• Account Management
• Adaptability/Flexibility
• Customer Focus
• Customer Service
• Decision Making/Judgment
• Job Knowledge
• Managing Conflict
• Meeting Management
• People Development
• Productivity
• Quality
• Results Focus
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Self Development
• Strategic Thinking/Management
• Team Leadership
• Technical Skills
• Territory Management
• Vision and Values

Education

• Bachelor degree or equivalent