مطلوب قائد فريق مركز الاتصال لدى الديار الخضراء في بغداد

Call Center Team Leader – Elevate Your Career with Tire Mall

Are you an experienced leader with a passion for customer service excellence? Do you thrive in dynamic environments where you can drive performance, optimize operations, and enhance customer satisfaction? Tire Mall, Iraq’s leading distributor of tires, batteries, and oils, is seeking a Call Center Team Leader to lead and develop our customer service team.

About Tire Mall

As a market leader, Tire Mall partners with globally renowned brands, including Yokohama, Hankook, and ACDelco, delivering top-tier automotive products with a commitment to efficiency and service excellence. Our success is driven by our dedication to customer satisfaction and operational excellence.

Key Responsibilities

• Lead, mentor, and motivate a team of call center agents, fostering a high-performance culture.
• Oversee call center operations, ensuring efficiency in inbound and outbound interactions.
• Monitor service quality, resolve escalations, and implement strategies to enhance customer satisfaction.
• Analyze key performance metrics, provide coaching, and drive continuous improvement initiatives.
• Leverage CRM systems and digital tools to streamline workflows and optimize service delivery.
• Work closely with internal departments to align customer service strategies with business objectives.
• Monitor and manage customer interactions across multiple communication channels, including social media.

Qualifications and Experience

• Bachelor’s degree in business administration, communications, or a related field is preferred.
• Minimum of (3) three years of experience in a call center leadership role.
• Strong communication skills in Arabic and English, both written and spoken.
• Strategic problem-solving ability, with experience handling escalations and improving service quality.
• Proficiency in CRM systems and call center software, with a data-driven approach to decision-making.
• Customer-focused mindset with the ability to foster strong client relationships.

Why Join Tire Mall?

• Be part of Iraq’s premier distributor of automotive products.
• Opportunities for professional development and leadership advancement.
• A collaborative and results-oriented work environment.
• Competitive salary and performance-based incentives.

How to Apply

Qualified candidates are invited to submit their applications via [email protected]