مطلوب مدير أول للخدمات الميدانية لدى هانيويل في الأبيار، الجزائر

Senior Field Service Manager

We have an opportunity for a Senior Field Service Manager to join us at Honeywell in Poirson, DZA. To be successful in this role, you need to have strong knowledge of the automation industry with at least 10+ years service management / supervision experience.

Honeywell

Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.

Lead the LSS business across Africa, ensuring that the priorities and focus areas are matched to the short, medium and long term needs of the business, and that the organization is able to achieve its strategic growth objectives. The Sr FSM will directly manage the field service managers of the countries across the region and actively work with the Sales organization to drive the Services business growth and profitability with high customer satisfaction and safety record. This role will report to the Regional Service Business Director.

إقرأ أيضا:وظائف عمل لدى برنامج الأمم المتحدة الإنمائي – (UNDP) في بيروت

Key Responsibilities:

People

• Lead the regional team of Field service managers across multiple countries dealing with complex technical equipment and highly sophisticated range of products/services.
• Ensure the organization is able to achieve its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the defined geography.
• Build succession and exceptional diversified talent in the regional organization.

Business

• Develop and implement the business short, medium and long term priorities in accordance with the business AOP (Annual Operating Plan) and STRAP (Strategic Plan), in order that the business is appropriately focused to achieve top level performance in all the segments, Periodic and Short Cycle.
• Meet or exceed monthly, quarterly and annual financial targets.
• Accurate planning and forecasting of business performance.
• Aggressively promoting and deploying core growth and breakthrough initiatives across the region ensuring the necessary focus from Field Service and Sales Organization.
• Work with the sales team to drive LSS orders, and develop/capitalize on business opportunities (support in Tier 1,2 accounts, drive Tier 3 accounts, actively manage Tier 4 accounts)
• Partner with Project Automation and Solutions (PA&S) on smooth transition from project to service phase.
• Partner with Honeywell Connected Industrial (HCI), Honeywell Thermal Solution (HTS) and Process Measurement and Control (PMC) Products to support and grow their installed base on sites where LSS owns the customer relationship
• Strategize quarterly campaigns meeting the targets and growing horizontals with special focus in the new offerings and outcome base program approach
• Be responsible for SIOP in LSS within the assigned geography
• Managing the P&L including Cost, AFDA, Over/Under and VCM

Customers

إقرأ أيضا:مطلوب مساعد مكتب في شركة دوبيزل بجدة

• Act as spokesperson and figurehead for the LSS business in the assigned geography in order to promote Honeywell’s name and capabilities.
• Customer relationship management.
• Coordination and delivery of a customer support program within the framework of established customer service policies.
• Own or support (as appropriate by HPS processes) the management and resolution of customer complaints.

Safety

• Be a spokesman for Honeywell’s safety culture and promote safety at all times.
• Meet HPS safety metrics for the assigned geography.